CISRO Conference Settings, Global Management Conference, Bali 2010

Web Services Quality Perception of Student Digital Locker based-on Demography and Behavior of University Students

Widya Silfianti, Nur Yuliani, Aviarini Indrati

Building: Discovery Kartika
Room: KHARISMA BALL ROOM
Date: 2010-04-29 10:45 AM – 12:30 PM
Last modified: 2010-04-26

Abstract


Student Digital Locker is a web-based services designed for University's students which includes features such as email, news, lecturer's message, academic transcripts, class schedules, exam schedules, library administration, web presence, competition and seminar registration, as well as articles publishing. This research is intended to measure the utilization as well as factors that influence the utilization of student digital locker in university students. The method used to measure the abovementioned parameters is the WebQual, which consists of three perception variables, namely usability, information quality, and services interaction. There were 249 samples have been collected using proportional stratified random sampling while also taken gender into account as well as  faculty (engineering and non-engineering) within undergraduate degree. By using 7 Likert Scale, it shown that usability of 0.62, information quality of 0.82, and interaction of 0.88 with high reliability based-on Cronbach's Alpha have been identified. Moreover, usability of 0.75, information quality of 0.78, and interaction of 0,84 with high validity based-on KMO/Kaiser-Mayer-Olkin and Balettet's Test have been achieved. Statistical results of demographic analysis have shown that only gender and faculty parameters influenced web service quality perception. Female students are more interactive than male students and non-engineering students are more interactive than engineering students. Meanwhile, from Internet users' perspective, it is shown that student who own a computer experiences more benefit of using student digital locker than student who does not own a computer. Additionally, student who frequently accesses the Internet experiences more benefit than students who rarely accesses the Internet.

 

 


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